Weather Policy

Heritage Auto Detailing is committed to delivering top-tier mobile detailing services year-round. Given the nature of our work and the unpredictability of Alberta’s weather, we have developed a strict weather policy to maintain the highest standard of quality, protect client vehicles, and ensure technician safety.

This policy outlines when and how appointments may be modified due to weather, what conditions allow detailing to proceed, and what clients can expect if weather interrupts a booking.

Table of Contents

1. Purpose and Scope

2. Weather Monitoring Practices

3. Wind Policy

4. Rain and Precipitation Policy

5. Winter Detailing Policy (Nov–Mar)

6. Summer Heat Policy (Jun–Aug)

7. Air Quality & Environmental Alerts

8. Same-Day Weather Delays

9. Rescheduling & Cancellation Terms

10. Customer Responsibilities

11. Commercial Account Exceptions

12. Contact Information

13. Emergency Weather Changes During Service**

1. Purpose and Scope

1.1 This policy exists to clearly define how Heritage Auto Detailing handles adverse weather conditions.

1.2 It applies to all residential, commercial, and fleet clients using mobile detailing services.

1.3 The goal is to ensure service quality, minimize vehicle risk, and keep technicians safe.

2. Weather Monitoring Practices

2.1 We use professional tools including Environment Canada, The Weather Network, and radar-based alerts to track:

• Wind speed and gusts

• Rainfall, snow, and freezing rain

• Thunderstorm warnings

• Air quality and temperature extremes

2.2 All decisions are based on real-time, location-specific forecasts to avoid weather-related issues during service.

3. Wind Policy

3.1 Conditions for Rescheduling

Services may be rescheduled when sustained wind speeds exceed 30 km/h or gusts exceed 40 km/h.

3.2 Reasoning

High wind can blow dust and debris into the vehicle, affecting final results. High winds can also cause safety issues towards our team members and potential property damage.

4. Rain and Precipitation Policy

4.1 Light Rain

Detailing may proceed only if the vehicle is sheltered (garage, parkade, overhead protection).

4.2 Moderate to Heavy Rain

All exterior services are postponed

Interior services may continue if performed in a dry, enclosed space

4.3 Snow or Freezing Conditions

All services are suspended in active snowfall, freezing rain, or unsafe conditions.

5. Winter Detailing Policy (November–March)

5.1 Minimum Requirements

• Heated garage (minimum 5°C; ideally 10°C+)

• 120V power source within reach

• Adequate lighting

• Clear access to work around the full vehicle

5.2 Ineligible Locations

• Open driveways, outdoor lots, and non-insulated garages

• Any location without snow clearance or safe walking conditions

6. Summer Heat Policy (June–August)

6.1 Thresholds for Adjustment

• Services may be delayed or relocated when temperatures exceed 28°C with direct sun exposure

6.2 Required Adjustments

• Work may be shifted to morning or evening

• Client may be asked to provide shade or garage access

• Alternative products may be used for heat resistance

7. Air Quality & Environmental Alerts

7.1 Conditions for Delay

• If Air Quality Index (AQI) is 5 or greater, services may be postponed for health and safety

• Alerts such as wildfire smoke, heavy pollen, or dust storms will be reviewed case-by-case

7.2 Safety Measures

We may have to cancel or postpone your appointment to a later date due to health and safety.

8. Same-Day Weather Delays

8.1 Sudden Weather Shifts

If weather changes unexpectedly before your appointment, you will be notified by call or text with options to:

• Delay the appointment later in the day

• Reschedule to a new date (no extra cost)

8.2 Client Prioritization

• Customers rescheduled due to weather are given priority booking status within the next available time window.

• Rescheduled bookings may not take over existing pre-booked appointments.

9. Rescheduling & Cancellation Terms

9.1 Cancellations by Heritage Auto Detailing

• No cancellation fees apply for weather-related postponements

• Full service will be rescheduled at the next available opening

9.2 Cancellations by Client

• If you wish to cancel due to weather concerns, we request at least 12 hours notice

• Cancellations unrelated to verified weather issues may be subject to our general Terms and Conditions Policy

10. Customer Responsibilities

10.1 Pre-Appointment

• Provide accurate details about the detailing location (shelter, power, space)

• Notify us of any significant weather differences at your location

• Ensure access to the service area is safe, clear, and suitable

10.2 Day-of-Service

• Remain reachable by phone or text

• Be prepared to assist with alternate parking or access if conditions change

11. Commercial Account Exceptions

For clients with fleet contracts, corporate partnerships, or building amenity programs:

• Weather thresholds may differ based on indoor access and building infrastructure

• Custom scheduling flexibility or backup dates may be built into your agreement

• These terms are outlined and agreed upon in writing per contract

12. Contact Information

If you have questions about this policy or need to confirm a weather-dependent appointment:

📞 Phone/Text: 587-594-6400

📧 Email: liamgrant@heritageautodetailing.ca

13. Emergency Weather Changes During a Detail

13.1 Definition of Emergency Conditions

If severe weather arises during your appointment, work may be immediately suspended in the case of:

• Thunderstorms or lightning

• Hail or torrential rain

• Flash flooding

• High wind gusts over 40 km/h

• Freezing precipitation (winter)

13.2 Response Procedure

• Service will be paused immediately for technician safety

• Vehicle will be protected from exposure (drying panels, securing windows, etc.)

• Work will be documented for partial completion

• You will be contacted within 24 hours to reschedule or complete the service at no extra cost

13.3 Your Safety

If conditions are dangerous, we may leave the site and return once it is safe. We ask that you stay indoors and let us handle the protection of your vehicle and equipment.

13.4 Shelter-in-Place & Evacuation Procedures**

If a sudden weather emergency occurs during a detail, we will assess whether it is safer to shelter in place or to evacuate the work site based on real-time conditions and Environment Canada alerts.

Shelter-in-Place:**

If safe to remain on-site (e.g. inside a secure garage or parkade), we will:

• Stop all equipment and detailing activity

• Secure tools and chemicals

• Remain indoors until the risk passes

• Resume work only if it is safe and conditions allow

Evacuation:**

If conditions are unsafe to remain (e.g. open outdoor areas during lightning, high winds, hail, tornado, etc), we will:

• Immediately cease work

• Secure all equipment as quickly and safely as possible

• Leave the site to avoid personal risk

• Contact you once it is safe to coordinate rescheduling or completion

Customer Expectations:**

• Clients are asked to remain indoors during extreme weather

• If access to your garage or indoor space becomes unsafe (e.g. flooding), we will notify you

• In any evacuation, our team will follow up within 24 hours with a full status update and service recovery plan

At Heritage Auto Detailing, quality, safety, and integrity drive everything we do. We appreciate your cooperation when weather conditions require flexibility—and we promise to always keep you informed, prioritized, and respected.